Terms & Conditions

  • Adriatic Online Shopping is a safe and convenient way to shop for Italian food, wine and catering equipment over the internet, without leaving the comfort of your own home or office.
  • Browsing the categories of products on offer is quick and easy, as is the search facility. Products are displayed with pictures.
  • You decide where in Gauteng you want your goods delivered.
  • We only do deliveries in the Gauteng area and we are not able to deliver perishables via courier services. Should you require delivery outside the Gauteng area, special arrangements can be made through contacting us at Tel: 011 392 4809 or e-mail: info@adriatic.co.za
  • We make use of FastWay Courier Services. With orders received before 11h00 delivery will take place on the same day. With orders received after 11h00 delivery will take place the following day. We have a flat rate delivery charge of R150.00. You can learn more at: www.FastWay.co.za
  • We have designed a selecting and delivery system that ensures that your order arrives at your front door in the same condition as it left our shelves. Your order will be picked and packed on the day of delivery. Perishable goods (meat, fruit and vegetables, dairy, etc) are not delivered via courier services. These products need to be collected or special arrangements need to be made for these goods. Should you be interested in perishable goods, our offices will contact you to make arrangements.
  • Goods are delivered in sealed boxes. The delivery note will reflect the goods that you ordered.
  • Call our offices to track your delivery, cancellations and general inquiries. Our office number is Tel: +27 (11) 392 4809 and calls are charged as local call rates.
  • Your parcel can also be traced at www.FastWay.co.za. Enter your label number in the Track & Trace field. Click on the trace button. Click on detailed report for a complete transit breakdown. Your Track & Trace number will be send to you via e-mail or text.
  • The Adriatic Online Shopping site is owned by Adriatic Ship Supply & Trading Co. (PTY) LTD (Registration Number: 1970/06033/07), a company with limited liability, duly incorporated in accordance with the laws of the Republic of South Africa, with its registered address at: Stand 88/89, Newton Street Meadowdale, Ext. 3, Route 24, P.O Box 2141, Edenvale 1610. Adriatic Ship Supply & Trading Co. (PTY) VAT Registration number is 4880119971. The Directors of Adriatic Ship Supply & Trading Co. (PTY) is Mr. M Reffo and the Company Secretary is: Mrs. B Mclean.

Adriatic Online Shopping is the e-commerce department of Adriatic.

The site, http://www.adriatic.co.za, E-mail (info@adriatic.co.za) is hosted and managed in the Republic of South Africa.

Purchases made from the Site are subject to the terms and conditions of this Agreement, to the exclusion of all other terms.


Adriatic reserves the right to amend this Agreement from time to time. Any such amendments will take effect immediately on the posting of the amended Agreement on the Site.

To make purchases on the Site you must be the holder of a valid credit card, or other form of electronic payment accepted by this site (“Payment Card”). Card accepted by use are: Visa, MasterCard, Diners Club International, American Express

Online Registration


Security Policy

  • Adriatic uses industry standard Secure Socket Layer (SSL) encryption technology to protect your personal information or credit card details as the data travels over the Internet. However, there is no 100% secure transmission of data on the Internet given the current state of Internet technology. Therefore we cannot guarantee the absolute security of any information you transmit to us or which we transmit to you.

Pricing Policy

  • Prices seen online are estimated. Due to the fact that all Adriatic products are imported from abroad, prices may vary from those advertised due to currency fluctuations and will therefore be confirmed when processing your order. Our policy is to offer you goods at the best prices available from your Online Shopping store.
  • In the case of variable and mass based items the site will specify a maximum or ceiling price. Whilst every effort will be made to comply exactly with your order, when dealing with variable or random mass items, there may be some deviation from the quantity or mass requested at the time when your order is placed. The exact prices for such items are calculated in store at the time of preparing your order for delivery.
  • Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations.
  • Items which are subject to value-added tax will be shown on your online invoice.
  • The Delivery Charges will also be shown on the online invoice.


  • Payment can be made via Visa, MasterCard, Diner or American Express credit cards or by bank transfer into the Adriatic’s bank account, the details is available via the online order process.
  • Credit card transactions will be acquired for Adriatic via PayFast who is an approved payment gateway. PayFast uses the strictest form of encryption, namely Secure Socket layer 2 (SSL3) and no credit card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
  • Adriatic is authorized to debit the total amount payable for the goods ordered including delivery charges against the authorized Payment Card supplied by you when completing the order.
  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR)
  • You must supply your Payment Card details with each purchase, as these details are not stored for security reasons.
  • By submitting your order and Payment Card details the purchaser warrants that it is authorized to make payment with the card and that there are sufficient funds available to pay for the order.

Stock Availability

  • Adriatic cannot always guarantee availability of stock. Should we for any reason be unable to supply a particular item, you will be notified. A replacement can be offered or the difference if any will be credited back to your card.

Confirmation of Orders

  • Orders placed on the site constitute your offer to purchase subject to the terms and conditions of this Agreement. Your offer will be deemed to have been accepted upon receipt and acceptance of your order and receipt of payment by our Online Shopping Store unless otherwise notified. Failure to formally confirm or notify acceptance shall not affect the validity of the contract or the enforce-ability thereof by Adriatic.

Delivery Policy

  • We only do deliveries in the Gauteng area and we are not able to deliver perishables via courier services. Should you require delivery outside the Gauteng area, special arrangements can be made through contacting us at Tel: 011 392 4809 or e-mail: info@adriatic.co.za
  • Delivery is subject to the availability of a delivery time slot and orders being received timeously.
  • You are required to register and select the delivery address to which an order is to be delivered, before you are able to place an order.
  • Should you wish to change the delivery address at any time prior to dispatch, you must contact our office at +27 (11) 392 4809. Although every effort will be made to accommodate your request, we cannot guarantee delivery to the alternative delivery address within the same delivery slot.
  • Each delivery is subject to a delivery charge which may be amended by Adriatic / FastWay from time to time. We have a flat rate delivery charge of R150.00. You can learn more at: www.FastWay.co.za
  • On delivery of the order to the specified delivery address, you will receive an Adriatic invoice showing the items delivered, the delivery charges, VAT and the amount due which has been or will be debited from your Payment Card.
  • The groceries are delivered from our warehouse in Johannesburg only.
  • Our delivery times are:
    • Monday to Friday 8am ‒ 5pm
    • There are no deliveries on Saturday, Sundays or Public Holidays.
    • Orders received before 11h00 will be delivered on the same day and orders received after 11h00 will be delivered the next day.
  • If your order contains an order for alcohol of any description or any other items which are subject to any special statutory restrictions on the sale and/or delivery thereof, our Delivery Team / Courier Service Representative will be entitled to require the person accepting delivery at the delivery address to produce some form of acceptable identification.
  • It is a condition of this Agreement that the sale of items subject to statutory controls (such as alcohol) will require proof of age by the person placing the order on delivery. Failure to supply such proof would render the sale null and void.
  • Any person other than yourself and who are over 16 and who receives the goods at the delivery address is conclusively presumed to be authorized to accept delivery on your behalf.
  • Should no one be in attendance at the time of delivery, the goods will be returned to us and a notice will be left at the delivery address to this effect. You will be required to contact our office to make new arrangements for delivery or collection.
  • Adriatic reserves the right to charge an additional delivery fees should it be required to make a further delivery if no one is at the delivery address to receive the goods during the agreed delivery slot.
  • Adriatic’s liability for failing to deliver the goods during the agreed delivery slot, or at all, is limited to the goods being delivered at a later agreed time at no additional charge.
  • You are required to ensure that you or an authorized person will be in attendance at the delivery address during the agreed Delivery Slot and that appropriate access will be made available to the Delivery Team / Courier Service Representative.
  • On delivery, the person accepting delivery will be required to sign and print his/her name on the accompanying invoice, to confirm receipt of the delivery.
  • Should you require us to make delivery to any person or address other than a registered delivery address, for instance, a neighbor, we cannot be held liable for any loss or damage suffered by you or for any discrepancy in the order.

Returns Policy

  • Adriatic reserves the right to reject non perishable returns 7 days after the delivery date and perishable returns 24 hours after the delivery (excluding weekends) on the further express condition that such perishable goods have been properly refrigerated from the time of receipt until the time of return.
  • Any returns must be presented in its original product packaging. Adriatic reserves the right to require proof of purchase of any items being returned. A refund for the item properly returned will be credited to your Payment Card.


  • If for any reason you would like to cancel an order this may be done by contacting our office at: +27 (11) 392 4809. Cancellations will be accepted at any time prior to dispatch of an order.
  • Without prejudice to any other rights or remedies in law, Adriatic shall be entitled to forthwith cancel any sale and/or your registration should you breach any of the terms of this agreement.

Risk and Ownership

  • Adriatic takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • Risk in the goods shall pass to you upon payment and delivery at the delivery address or to your agent appointed to accept delivery on your behalf should you not be available to take delivery at the delivery address.
  • Until payment is received in full for any goods sold, ownership in the goods shall remain the property of Adriatic.

Intellectual Property

  • Adriatic retains all intellectual property rights in all material, including logos and other graphics which form part of the Adriatic Online Shopping website save in respect of those trademarks, trade names and logos owned by suppliers of Adriatic whose goods are sold via the Adriatic website.
  • As some of the products imported by Adriatic are subject to strict packaging and marketing controls determined by suppliers (such as Parma ham for example), product may not be on-sold without their original packaging as received from Adriatic.
  • All data and information communicated to or from the site and/or any site information and database(s), remain and shall be the sole property of Adriatic.
  • Adriatic grants you permission to view, electronically copy and print in hard copy portions of the Online Shopping Site for the sole purpose of placing an order with Adriatic, for your personal use only.
  • Any other use of materials on the Adriatic website, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Adriatic and/or the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Adriatic and/or such trademark and/or copyright owner.

Advertising and Links

  • External hyperlinks may be provided on the Adriatic website. You shall not interpret such hyperlinking as constituting any relationship between Adriatic and any linked third party or any endorsement by Adriatic of such third party. Use of or reliance on any external links provided is at your own risk.
  • Advertising and other promotional material will appear on the Adriatic website from time to time. You shall not interpret such advertising or promotional material as constituting any relationship between Adriatic and any third party or any endorsement by Adriatic of such third party. Use of or reliance on any such material is entirely at your own risk.

Disclaimers and Exclusions of Liability


  • You expressly agree that use of the Online Shopping Site and the Internet is entirely at your own risk. The Online Shopping Site and its contents are provided on an “as is” and “as available” basis and Adriatic makes no representations or warranties of any kind, whether express or implied, including without limitation with respect to the Online Shopping Site, its contents, the accuracy thereof, or any warranties or representations regarding the effectiveness of any security or encryption facilities or with regard to the availability of products and/or delivery arrangements and times.
  • Adriatic disclaims all representations and warranties, including but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of merchant-ability or fitness for a particular purpose of information, goods or services.
  • Adriatic does not warrant that the functions provided by the Online Shopping Site will be uninterrupted or error free, or that the Online Shopping Site or the server that makes it available are free from viruses or other harmful components.
  • Save as expressly set out herein, Adriatic shall under no circumstances whatsoever be liable to you, including without limitation, as a result of or in connection with Adriatic’s negligent (including grossly negligent) acts or omissions or those of its employees, agents or designers or other persons for whom in law it may be liable (in whose favour this constitutes a contract or undertaking for their benefit), for any indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused (whether arising under contract, or otherwise and whether the loss was actually foreseen or reasonably foreseeable), sustained by you, the recipient of the goods, the end-user of the goods, or any other person arising from or as a result of any sale concluded in terms of this Agreement, the delivery, non-delivery, incorrect, erroneous or late delivery, the use, possession or consumption of the goods or the use or reliance upon the Online Shopping Site (including any information contained thereon) or the Internet.
  • You will indemnify Adriatic and keep us fully indemnified from and against any loss or damage suffered or liability incurred, including without limitation in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded on the Site and/or in terms of this Agreement and/or in relation to receipt of goods supplied by us pursuant to any such order.
  • Notwithstanding any other provisions contained herein, Adriatic’s liability whether in contract or arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time more than the monetary value of the order in respect of which any such dispute or claim arises.

General Terms

  • The content contained on the Online Shopping Site may be used by you for your own personal, non-commercial shopping and information purposes only.
  • The specification and pictures are subject to change without notice. All trademarks and logos are the properties of their respective holders.
  • In using the Site you agree not to infect it with any computer programming (such as a virus) that may damage, interfere with, delay or intercept any data or information on the Site and you shall indemnify Adriatic for any damage caused by any such act attributable to you.
  • Adriatic may suspend or terminate your account at any time if Adriatic should determine that the Site is not being used by you in compliance with this Agreement.
  • This Agreement constitutes the whole agreement between the parties relating to the subject matter hereof.
  • If any provision of this Agreement is rendered void, illegal or unenforceable in any respect under any law it shall be sever-able from this Agreement, and the validity, legality and enforce-ability of the remaining provisions shall not in any way be affected or impaired thereby and the parties shall endeavour in good faith to agree an alternative provision to the void, illegal or unenforceable provision.
  • Any indulgence of extension of time granted by us to you shall not be construed as a waiver or variation of any of our rights or remedies.
  • At the option of Adriatic, any dispute arising out of the Agreement may be brought in any Magistrates Court of competent jurisdiction notwithstanding that the amount in issue may exceed the jurisdiction of such court.
  • This website is governed by the laws for South Africa and Adriatic chooses as its domicilium citandi et executandi for all purposes under the agreement, whether in respect of court process, notice, or other documents or communicatin of whatsoever nature, 88/89 Newton Street, Meadowdale, Johannesburg.
  • Adriatic may, in its sole discretion, change this agreement or any part thereof at any time without notice.